Support
We usually reply within one business day.
Need help with Clero? Email us at post@clerow.app and include the email address or Apple ID you use with the app, if you have one.
Common questions
How do I cancel my subscription?
Subscriptions bought in the iOS app are managed by Apple: open Settings → your name → Subscriptions on your iPhone, choose Clero and tap Cancel. Subscriptions bought on Android are managed by Google Play: open the Play Store → profile → Payments & subscriptions → Subscriptions, choose Clero and tap Cancel. Subscriptions bought on clerow.app can be cancelled from the link in your receipt email or by emailing us.
I paid but the app is still locked
On the paywall, tap Restore purchases. If you bought on clerow.app, open the link from your confirmation email on your phone or sign in with the same email in the app (You → Back up your progress).
How do I get my progress back on a new phone?
If you backed up your account (Apple, Google or email), install Clero and choose Restore & sign in on the paywall. Without a backup, progress lives only on the old device.
How do I delete my account?
In the app, go to You → Delete account. This removes your account and all data permanently. You can also email us and we will delete it for you. Full details: clerow.app/delete-account.
Refunds
Purchases made through the App Store are refunded by Apple at reportaproblem.apple.com. For purchases made on clerow.app, email us within 14 days.
Not a crisis service
Clero is an educational quit-support tool, not medical care. If you are in danger, call your local emergency number or a quitline.